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Newsletter

Shipping & Returns

FSfireplace, owns and operates this site. All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.

As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at:

FSfireplace

54 Caterbury Road

Murphy, North Carolina 28906 TOLL FREE 1-888-892-7421 info@FSfireplace.com 

Item Info and Pricing:

FSFireplace.com reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, FSFireplace.com will not refund the difference to the customer. In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. In these instances, we will ship you the item you order (even though it may be slightly different than the image). Please check the product information and specs before you purchase.

Discounts & Coupon Codes:

Please note that a coupon code, if applicable, may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise.

Simple Shipping: 

We know how much you hate shipping charges, and that's why we have a shipping policy that makes things easy and affordable FSFireplace.com reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb side delivery and lift gate service. If special considerations are required for curbside delivery (ex: hard to reach areas such as remote locations or a rooftop condo, etc), these special considerations will be an additional fee and are not included in standard shipping. Our Simple Shipping Policy may not apply to items that require you to call for pricing, as these sometimes also require special considerations for delivery.

Shipping:

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire. All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, FSFireplace.com cannot be held responsible for damages that may occur during delivery. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. FSFireplace.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location.

Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it. Remote or hard-to-reach areas may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges. If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

FSFireplace.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Canada, Alaska and Hawaii are not eligible for free shipping. All Canadian, Alaska and Hawaii shipments are subject to company approval and if approved are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments. The customer is responsible for all duties and tariffs on Canadian shipments.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work. Over 99% of deliveries have no external or internal damage, and are signed for without a problem.

For your protection, we ask that you please inspect your packages following these guidelines: Standard Delivery: If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-888-892-7421 to report the damage. Freight Delivery: If you authorize the freight company to leave freight without a signature, FSFirepalce.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition. If your order ships via freight, please follow these steps:

• Step 1: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive. o If a pallet(s) or piece(s) is missing: Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces" Call us at 1-888-892-7421 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

• Step 2: Inspect the packaging for external damage. o If you notice exterior damage: Open the box and inspect for concealed damage before signing the delivery receipt.  If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 1-888-892-7421. ( If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. ) Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing. o Please Note: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

• Step 3: If there is no visible external damage, please sign for your freight and specifically write this note on the delivery receipt: "Did not inspect for concealed damage."

• Step 4: Please inspect your items for concealed damage after the driver has left. You have 3 business days to call us at 1-888-892-7421 to report concealed damage. If you have any questions, please feel free to contact us at 1-888-892-7421. Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations only.

No-Hassle Returns:

Here at FSFireplace.com, we want you to have a great experience with us! That's why we offer a simple, crystal clear return policy. We allow you to return all new, unused, and resalable items in their original packaging within 10 days of delivery for a full refund (minus actual shipping costs we incurred). Naturally, if your return is because of our error, we'll eat these shipping costs.

PAYPAL CHECKOUT

Due to the way that PayPal Checkout operates, orders using it cannot be modified after they are placed. This includes but is not limited to: change of billing address, change of shipping address, change of shipping method, expedited shipping, addition of items to the order, and removal of items from the order. Should any of these changes be needed, the order must be cancelled and the items ordered again with PayPal Checkout containing the correct information, or the order must be placed using the FSFireplace.com shopping cart check out. You can also call us at 1-888-892-7421.

Customer Safety & Security

All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible. Also, our site is checked daily to verify the security of our site and your transactions.

Customer Privacy

As for personal information, we will not sell any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-888-892-7421. We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites

Sales Tax:

We are required to charge tax on purchases made from North Carolina. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of North Carolina.

FSFireplace 54 Caterbury Road Murphy, North Carolina 28906 TOLL FREE 1-888-892-7421 info@FSfireplace.com